Use the official source
Download AnyDesk from the vendor's official website and verify the identity of the person providing support. On company equipment, use the remote-access method approved by your organisation. Running the application and granting someone access are separate decisions.
Approve only the access needed
Share your address or ID only with the agreed technician. Review the connection request and permissions before accepting. Close sensitive documents and watch the session. Do not disclose banking passwords, email passwords or verification codes. Unattended access is a separate feature that needs an explicit business reason and controlled access.
End and review the session
Disconnect when the task is complete and check whether any permanent access remains necessary. Record the changes made. If a connection fails because of company security policy, contact the authorised administrator instead of disabling the firewall.
Sources and further reading
Options vary by product version, subscription and organisation policy. Refer to the vendor documentation before making changes.
Need help putting this into practice?
Describe your current setup and the issue. We will clarify the appropriate next step and scope of support.
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