A clear scope of responsibility
A maintenance agreement defines which systems are supported and how requests are handled. We review computers, servers, network devices, Microsoft 365 and critical applications together. Covered tasks, excluded projects and third-party responsibilities are recorded before work begins.
Planned maintenance and requests
Routine checks can cover capacity, backup results, device health and recurring incidents. Remote assistance and scheduled on-site visits are combined according to your needs. Visit frequency and response arrangements are agreed in writing; they are not identical for every company.
Reports and continuity
Work records help identify repeated faults and outstanding risks. Configuration information and access responsibilities should remain available to the authorised business contact. When providers change, a planned handover helps preserve operational knowledge and reduce uncertainty.
How a quotation is prepared
Tell us your district, number of users and locations, server environment and critical working hours. We define the scope before pricing. Hardware, replacement parts, licences, projects and out-of-hours work should be explicitly included or excluded. Support hours are Monday–Saturday, 08:30–18:30, Istanbul time.
Frequently asked questions
Can we request one-off support?
Yes. A fault, installation or migration can be scoped as a one-off task. The work and applicable charges are agreed before implementation.
Do you provide on-site support in Istanbul?
Yes. Visits are scheduled according to location, the work required and availability. Suitable tasks can be handled remotely with your approval.
Do you offer maintenance agreements?
Yes. Devices covered, visit frequency, support hours and responsibilities are defined for your business. Hardware and licences are considered separately where applicable.
Need help putting this into practice?
Describe your current setup and the issue. We will clarify the appropriate next step and scope of support.
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