Support that fits your working day
A computer problem can begin with an account, a network connection or a server. We assess the whole environment before choosing a solution. Format Bilgisayar supports company workstations, printers, shared files and business applications. Your own IT team can also use our help for a project or a specialist task.
User and device management
We plan workstation setup, software installation, employee onboarding and access removal when an employee leaves. Permissions are agreed with an authorised company contact. Passwords and verification codes should never be included in a support message. Remote sessions require your approval.
On-site, remote or regular support
Software issues may be investigated remotely. Hardware, cabling and physical inspections require a scheduled visit in Istanbul. For ongoing support, the devices covered, visit frequency, hours and escalation process are defined in the maintenance agreement. Resolution times depend on the issue and the agreed scope.
What to tell us first
Share your district, approximate employee and computer counts, server usage and the business impact of the problem. We use these details to propose one-off support, a project or regular maintenance. Hardware, licences and third-party charges are identified separately where applicable.
Frequently asked questions
Can we request one-off support?
Yes. A fault, installation or migration can be scoped as a one-off task. The work and applicable charges are agreed before implementation.
Do you provide on-site support in Istanbul?
Yes. Visits are scheduled according to location, the work required and availability. Suitable tasks can be handled remotely with your approval.
Do you offer maintenance agreements?
Yes. Devices covered, visit frequency, support hours and responsibilities are defined for your business. Hardware and licences are considered separately where applicable.
Need help putting this into practice?
Describe your current setup and the issue. We will clarify the appropriate next step and scope of support.
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